Use log files in troubleshooting Microsoft Teams Use dataplane debugs or captures combined with global counters to check the same. General Troubleshooting approach 1 Verify that the configuration has been done correctly as per documents suiting your scenario. Refer to the GlobalProtect resource guide. ![]() ![]() The article assumes you are aware of the basics of GlobalProtect and its configuration. To verify the handling of initial SSL request from Client on the dataplane, after which the communication is sent to the sslvpn daemon on the management plane MP.Īccess Domain. Can be used to track communication with other daemons. But not very helpful with SSL offload enabled since packets might be missing. ![]() Useful to see if the firewall is dropping any packets on the dataplane. To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client. Issues related to GlobalProtect can fall broadly into the following categories.
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